My mother should be able to do it
I’m not a software developer. I’m not even what one can call a web developer.
But I use softwares a lot. And I’ve been using them for 20 years now.
So far, you’ll tell me, nothing remarkable.
But for the past 10 years, as an IT manager, I’ve been helping and watching average people using computers.
And that is really interesting.
By average, I don’t mean retarded! Some pretty bright people even. I mean people who don’t see any interest in spending hours in front of a computer, learning how to do something obvious, on the computer itself.
First, as a rooky mistake, I used to think pfffu those users are really dumb, asking me all those questions..
Then, I figured : hey those pieces of software are really dumb, never working the way they should….
Now, if you’re working in the IT business, you’re either thinking one of two things:
- Don’t know what you’re talking about?… Those softwares I develop are perfect!
- Thanks for stating the obvious !
In the first case, no matter how fluent you are in C++, change your career decisions. You’d be better off getting milk out of a cow.
In the second case, can you tell me then why nobody ever talks about it ?
You have to read advanced software and computer material to find theory on this subject.
Guys like Joel Spolsky (I love this piece), also him, and him and many others talk about software usability, and they all conclude pretty much the same thing: not good. But do you think my mother read there work before buying her Mac (I don’t even talk about Windows).
Meanwhile, my mother still doesn’t understand why she can’t send me this picture she likes.
The brochure was saying “easy sharing of …”.
Worse, she thinks the problem is with her not understanding. So much for self insurance.
So she buys iPhoto for the dummies. Pointless…
Apple were clearly the ones who understood it a while ago, and they still do.
But that’s hardly enough.
There is a real need for a shift in the software industry. There are great softwares, today already, and they are getting more and more “usable”, even easy and obvious considering the complexity of their tasks– that is, if you’ve been using softwares for the past 10 years!
Of course, eventually, old people will die, leaving only the ones who understand how softwares work.
But that’s hardly enough.
p.s.: I like this theme. I think I will make it a recurrent one : My mother should be able to do it!
If you enjoyed this post, please consider to leave a comment or subscribe to the feed and get future articles delivered to your feed reader.
Comments
Well, Eric, that’s not really my point here.
In a way or another, we’re all tied to computers, and getting rid of it doesn’t seems like a smart solution (why not get rid of cars, planes, phones…).
The thing is : it should be extra simple, most intuitive; and meanwhile, explain people it is not, BEFORE they buy one.
[...] Let me introduce you to the Anybodys. Mr and Mrs Anybody are just that : anybody. They live in a random so-called modern country, have a decent monthly revenue but not more, and they pass through life influenced mostly by media and assimilated. (And they are not to be confused with my mother). [...]
Me, ma mother n’a jamais touch a souris de sa life, she n’en n’a pas besoins en fait, phone replace les courriels et les cartes postales sont happyer than les chatroom.
She prends pas de photos non plus : elle n’a pas de soucis numériques, alors que me, if my computer goes down i’m presque completement “numérique dépendant”, quelle poisse bullshit, ma vie est au bout d’une prise de courant.
J’envie ma mère.